Zeiko Support
Supervised AI customer-support agents for small teams
An AI support agent that only answers from sources you approve, hands difficult cases to a human with the full conversation attached, and logs what it did so you can check it before trusting it.
Zeiko Support is an AI agent that handles the repetitive end of customer support: the same delivery, returns and account questions that arrive daily. The distinguishing choice is what it’s allowed to say. Rather than answering from general knowledge, it’s restricted to sources you approve, your help articles, past tickets, support procedures, and Shopify data if you’re connected, so it can’t improvise an answer about your refund policy.
When it shouldn’t answer, it passes the case to a person, and the handoff carries the whole conversation with it: the transcript, the customer, the order context, internal notes. That’s the part most support bots get wrong, dumping a frustrated customer into a fresh queue to explain themselves again. Actions that carry consequences sit behind explicit approval rather than happening automatically.
It also gives you a way to check the agent before customers do. You can replay conversations, simulate procedures, and review how it handled unresolved or reopened cases, then feed those back as improvements. Pricing is a $49/month founding package covering 100 resolved conversations, with a 14-day review window for setup and testing, and larger volumes scoped separately. It’s early stage and deliberately narrow: it suits a small team willing to define what the agent knows and when it should step back, not anyone wanting fully hands-off automation or a call-centre replacement.
What we like
- Answers only from knowledge you approve, not the open web
- Handoffs carry the full conversation, so customers don't repeat themselves
- Testing tools let you check the agent's answers before customers see them
What to watch
- No free tier or trial, the $49 package is a paid pilot
- Needs someone to define the knowledge and escalation rules, not set-and-forget
Try Zeiko Support
From $49/mo.
Visit Zeiko Support →